refund

Forum|Forum|30 days ago
June 1, 2026
3 replies
17 views

hi so i get charged on my DANA for subscription, but as i look into my plan, there are no plan that i subscribe, how can i refund this?

araawAuthor

Participant

and actually its not from a card or a bank, its from application name DANA from indonesia

araawAuthor

Participant

hi so actually it’s my friend account can you check it for me?

Jeff_A_Wright

Community Manager

No, @araaw, I am sorry, please point your friend towards the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html so they can cancel their subscription.

Jeff_A_Wright

Community Manager

Thank you for posting, Araaw.

Sorry for any confusion you have encountered managing your commitments to Adobe. I can confirm there are no active plans under the account you used to post to this public discussion forum.

Please see https://adobe.ly/3PWGesi to locate the account with the active subscription.

Once you are logged in to the correct account, Araaw, use the steps listed at https://adobe.ly/433t3c5 to cancel your subscription and request a refund.

For more information on the refund process, see https://adobe.ly/4x1vdXb.

Please update this public discussion thread if you have any additional questions, Araaw. ^JW

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