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Gabriela+Perperidou
Gabriela+Perperidou
Participant
June 3, 2026
Answered

Refund

  • June 3, 2026
  • 3 replies
  • 22 views

I started the 7-day InDesign trial for a university project. Unfortunately, I forgot to cancel before the trial ended and I was charged today. As soon as I noticed the charge, I cancelled the subscription immediately. It has been 7 days since i started the free trial and today i got charged and cancelled it.

 

I have not intended to continue the subscription and would like to kindly request a refund for today's charge but i don't know how to request it.

I would really appreciate your help.

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@Gabriela+Perperidou.

     

    I am sorry you did not find more value in our offerings.

     

    I can confirm you canceled your subscription today. Any refunds issued will take up to 14 days, as  ​@Manan Joshi suggested.

     

    For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

     

    Please update this public discussion thread if you have any additional questions, ​@Gabriela+Perperidou.

    3 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    June 3, 2026

    Thank you for posting, ​@Gabriela+Perperidou.

     

    I am sorry you did not find more value in our offerings.

     

    I can confirm you canceled your subscription today. Any refunds issued will take up to 14 days, as  ​@Manan Joshi suggested.

     

    For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

     

    Please update this public discussion thread if you have any additional questions, ​@Gabriela+Perperidou.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 3, 2026

    meanwhile, check your account https://account.adobe.com to confirm everything you wanted cancelled, is cancelled.

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      June 3, 2026

      Refunds are automatic and reflect in the bank statement in around 2 weeks. For details on refund eligibility check out the following article

      https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

      -Manan
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