refund

Forum|Forum|18 days ago
June 3, 2026
2 replies
21 views

I canceled my free trial within the 7 days. Today I got billed. How do I get a refund?

Can’t find a customer service number anywhere!

Correct answer Jeff_A_Wright

Thank you for posting to this public discussion forum, @Dcr1.

I am sorry you did not find more value in our offerings. I can confirm that both of your subscriptions were canceled today. Any refunds issued will take up to 14 days.

For more information, please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

Please update this public discussion thread if you have any questions, @Dcr1.

Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting to this public discussion forum, @Dcr1.

I am sorry you did not find more value in our offerings. I can confirm that both of your subscriptions were canceled today. Any refunds issued will take up to 14 days.

For more information, please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

Please update this public discussion thread if you have any questions, @Dcr1.