Hello. I recently discovered that I had two Adobe subscriptions. I had already canceled one of them and believed my subscription was fully canceled. I continued to be charged monthly without realizing another plan was still active. I have now canceled all plans. Because this was an honest misunderstanding and I have already paid several months, I kindly request that you waive the early cancellation fee and review my account for any possible refund. Thank you.
Hi
Thank you for reaching out.
After reviewing your account details, I can confirm that you subscribed to both Adobe Creative Cloud Pro and Adobe Stock in April 2026. While your Creative Cloud Pro subscription was cancelled and refunded, the Adobe Stock subscription remained active.
Please note that refunds can only be issued for subscriptions cancelled within 14 days of the original purchase date. Since the Adobe Stock plan was not cancelled within this refund eligibility period, we’re unable to process a refund for that subscription.
We understand this may not be the outcome you were hoping for, and we appreciate your understanding. If you have any additional questions, please feel free to let us know. We're happy to help.
^Shivangi
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