Refund!

Forum|Forum|5 days ago
July 12, 2026
2 replies
46 views

Hi there,

I found out today that I was still being charged for adobe, I cancelled my subscription and was wondering how to request a refund for the monthly payment.

I can’t seem to find any support on the page, maybe I’m simply looking in the wrong spots. Anyways could anyone please let me know how to get the refund!! Please and thank you.

Correct answer John T Smith

A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
After 14 days a trial becomes a subscription and there is no refund when you cancel

John T Smith

Correct answer

Community Expert

A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
After 14 days a trial becomes a subscription and there is no refund when you cancel

I

indya24852Author

Participant

Okay, that’s all I needed to know. I appreciate you giving me a proper answer.
Thank you.

kglad

Community Expert

check your account, https://account.adobe.com

does it show any subscriptions?

I

indya24852Author

Participant

Not anymore no, I cancelled it. But I did have the subscription still running without my knowledge. Which is my mistake.
However, do you think because my account wasn’t active in use, a refund would be eligible?

kglad

Community Expert

usage isn’t a factor with subscriptions any more than it is with leased cars or apartments.

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