refund

​@kathlysn 

you have to cancel during the trial period for a refund.

What was the reason they told that the other amount won’t be refunded? This is a public discussion forum so it is better you continue your conversation with Adobe Support and explore the options you have. For terms of subscription and refund rules check out the following link

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html