Refund

Thank you for posting, ​@Nethma32753587vec7.

I apologize for any confusion you have encountered from your brief trial of our services.

You canceled on the same day you began your subscription, January 31st, 2026. No refund was processed because the charges were never applied. This was confirmed when you contacted us in May, in case ADB-45224602-R6G3.

My apologies for any confusion you encountered due to the response in 

.

If you do have charges from Adobe from January 31st, then please contact us directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can assist you, ​@Nethma32753587vec7. Your support case and history indicate difficulties contacting us, and you were even disconnected while speaking with us in case ADB-45224602-R6G3.

Please work with someone locally who can help you contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you keep being disconnected. You can also bookmark for information on how to update and review recent support cases.

For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

This is a public discussion forum, so please refrain from posting any additional personal information, ​@Nethma32753587vec7. You will need to contact us directly for your refund request to be reviewed.

Please update this public discussion thread if you have any additional questions, ​@Nethma32753587vec7.