Skip to main content
L
Lorimichelle99
Participant
July 24, 2026
Answered

Refund

  • July 24, 2026
  • 2 replies
  • 17 views

Can someone from billing contact me. I canceled the free trial on 7/23 and it looks like it was just the AI assistant. I just cancelled the adobe pro today (7/24), as I didn’t know there were 2 different adobe to cancel. I don’t want to be charged for a month. 

    Correct answer Jeff_A_Wright

    Thanks for posting, Lorimichelle.


    I apologize for any confusion regarding the management of your most recent subscriptions.


    I can confirm that you successfully canceled both plans. As mentioned in the document referenced by Kglad, refunds are issued automatically and take up to 14 days.


    Please see https://adobe.ly/4fwAzlh for more information about the cancellation and refund process.


    Please update this public discussion thread if you have any additional questions. ^JW

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 24, 2026

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel 

      Jeff_A_Wright
      Community Manager
      Jeff_A_WrightCommunity ManagerCorrect answer
      Community Manager
      July 24, 2026

      Thanks for posting, Lorimichelle.


      I apologize for any confusion regarding the management of your most recent subscriptions.


      I can confirm that you successfully canceled both plans. As mentioned in the document referenced by Kglad, refunds are issued automatically and take up to 14 days.


      Please see https://adobe.ly/4fwAzlh for more information about the cancellation and refund process.


      Please update this public discussion thread if you have any additional questions. ^JW

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices