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Lorimichelle99
Participant
July 24, 2026
質問

Refund

Can someone from billing contact me. I canceled the free trial on 7/23 and it looks like it was just the AI assistant. I just cancelled the adobe pro today (7/24), as I didn’t know there were 2 different adobe to cancel. I don’t want to be charged for a month. 

    返信数 2

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 24, 2026

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel 

      Jeff_A_Wright
      Community Manager
      Jeff_A_WrightCommunity Manager
      Community Manager
      July 24, 2026

      Thanks for posting, Lorimichelle.


      I apologize for any confusion regarding the management of your most recent subscriptions.


      I can confirm that you successfully canceled both plans. As mentioned in the document referenced by Kglad, refunds are issued automatically and take up to 14 days.


      Please see https://adobe.ly/4fwAzlh for more information about the cancellation and refund process.


      Please update this public discussion thread if you have any additional questions. ^JW

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