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Participant
Jul 25, 2026 7:03 PM UTC
Open for Voting

Refund

I’m requesting a full refund for an unauthorized subscription fee that was charged on my account for $32.46

    3 replies

    John T Smith
    Community Expert
    Community Expert
    Jul 27, 2026 1:43 PM UTC

    This is a public forum, not Adobe support
    Do you have another email address and Adobe account?
    This link will help you find the account that is charging your card
    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

    If you do not have a subscription contact the fraud number for your credit card

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    kglad
    Community Expert
    Community Expert
    Jul 27, 2026 1:28 PM UTC

    ​@Dasheauna 

     

    if you started a trial, you authorized a subscription unless you cancelled.  otherwise, explain how you were billed?

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    Community Expert
    Jul 27, 2026 11:36 AM UTC

    Hi ​@Dasheauna, requests are not processed by requesting them on this public discussion forum. You need to first cancel the plan you are subscribed to and if you are eligible the refunds are processed automatically. See the following articles

    Cancel the plan https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    Refund rules https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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    -Manan