Refund

Question

I signed up for a 7-day free trial and tried to cancel when it ended, but couldn't find the cancellation option. On July 30, 2026, I was unexpectedly charged for two subscriptions. I have since cancelled them and did not use any Adobe Pro features after the trial. Please help process a full refund. Thank you.

Jeff_A_Wright · Accepted Answer

Thank you for posting, ​@Jimbeba.I apologize for any confusion you encountered while managing your subscriptions, and I am sorry you did not find greater value in our services.Please click onhttps://helpx.adobe.com/contact.html?rghtup=autoOpento speak with a member of our team who can help you complete your cancellation and refund request.I am showing that youhave not completed the self-cancel process, so you will continue to be charged unless you reach out to us directly athttps://helpx.adobe.com/contact.html?rghtup=autoOpen.For more information on the cancellation and refund process, seehttps://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Any refunds issued will take up to 14 days, ​@Jimbeba.Please update this public discussion thread if you have any additional questions.

John T Smith · Answer

This is a public forum, not Adobe support... other users can't help
This is the correct way to contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?

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