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Losa+Wunmi
Losa+Wunmi
Participant
Jul 31, 2026 6:32 PM UTC
Answered

REFUND

I have been trying to cancel my free trial subscription but I couldn't despite the fact that I was unable to use it and I was debited today. Please I need help because the money is for my school stuff, I'd really appreciate it the admin can put me through the refund process. Thank you so much on advance.

 

    kglad
    kgladCorrect answer
    Community Expert
    Jul 31, 2026 6:49 PM UTC

    use a mobile phone’s update (non-opera) browser with wifi disabled to cancel.

     

    cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html 

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel 

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    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Jul 31, 2026 6:49 PM UTC

    use a mobile phone’s update (non-opera) browser with wifi disabled to cancel.

     

    cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html 

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel 

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