Participant

Question

Refund

Forum|Forum|11 days ago
August 1, 2026
5 replies
21 views

Hi, I'd like to kindly ask for cancellation of my plan and get refund of my payment done today with this account. I've prepaid PS and Lightroom on another email, but few days ago, someone accidentally logged in with my another email and unfortunately accepted trial without me even knowing about it. If it would be possible, it would be perfect. Thanks

Participant

I know that the trial is over and the payment was done. It was on this account. I just need to find some way to contact support and find out if there is any chance to get the payment refunded

Community Expert

Community Expert

@Qubiq12

you can try using the chat option to reach an agent, https://helpx.adobe.com/support-logged-in.html

Participant

I didn't know about that trial has been activated and today a payment was done.

Community Expert

Community Expert

and to find that other account use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

Community Expert

Community Expert

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html