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daring_visionary0723
Participant
August 9, 2026
Answered

refund

  • August 9, 2026
  • 1 reply
  • 39 views

Hi! 

 

I had a subcription to use AI illustrator and minor problems with its payments otherwise illustration were great! 

 

Subcription was taking my money from my bank account on 1 month 3 or 4 times for the usual monthly rate. When I was about to end my subcription I got this pop-up  deal  for 3 months of subcription and when I pressed agree to it still was taking monthly charges from my subcription! . At very end when I was done with Illustratord monthly overcharging payments I end my subcription and even I end it. It still took my money from my account! Because of this I made between 40-50 min  call to your helpdesk and they advise me to block my bank card and make refund case through the banking system!

I did block my card but I have not got any refund ect still today and also my phone call was pretty expensive for nothing :(((((! 

I hope I get some kind of refund in money or at least 1 year free adobe illustrator because otherwise I feel kind of robbed. :(

it is so sad because illustrator was such a good template for my work. 

 

-Sami

    Correct answer ShivangiGupta

    Hi Sami,

    Thank you for taking the time to share your experience, and thank you for choosing Adobe.

    We're sorry to hear about the frustration you encountered with your subscription and billing experience. We understand how concerning it can be to see unexpected charges, experience difficulties when canceling a subscription. We can certainly understand how that must have felt, especially when Illustrator had been such a valuable tool for your work.

    After reviewing your account, we can see that you were an Illustrator subscriber for an extended period, later canceled your subscription, and recently chose to subscribe again. We truly appreciate your continued trust in Adobe and the opportunity to support your creative projects.

    We're grateful to have you as part of the Adobe community and are glad to hear that Illustrator has been helpful in your work. If you ever have questions, need assistance, or would like help getting the most out of your Adobe products, please don't hesitate to reach out. We're always happy to help.

    Warm regards,
    Shivangi

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    September 25, 2026

    Hi Sami,

    Thank you for taking the time to share your experience, and thank you for choosing Adobe.

    We're sorry to hear about the frustration you encountered with your subscription and billing experience. We understand how concerning it can be to see unexpected charges, experience difficulties when canceling a subscription. We can certainly understand how that must have felt, especially when Illustrator had been such a valuable tool for your work.

    After reviewing your account, we can see that you were an Illustrator subscriber for an extended period, later canceled your subscription, and recently chose to subscribe again. We truly appreciate your continued trust in Adobe and the opportunity to support your creative projects.

    We're grateful to have you as part of the Adobe community and are glad to hear that Illustrator has been helpful in your work. If you ever have questions, need assistance, or would like help getting the most out of your Adobe products, please don't hesitate to reach out. We're always happy to help.

    Warm regards,
    Shivangi

    ^Shivangi
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