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Enchanting_work6f9e
Participant
August 22, 2026
Answered

Refund

  • August 22, 2026
  • 5 replies
  • 40 views

Hello, I’m asking about a refund for my “free” trail Subscription to Adobe Lightroom. I purchased a trial and then a few days after I purchase the trial. I got charged and nowhere. When I purchased the trial week didn’t say that I would get charged for that and so I tried to put in a refund request a few months ago and they said that they couldn’t process it until it went through to my bank account, but it did go through to my bank account and I have been charged. So I’m still waiting for that refund that I never got it.

    Correct answer kglad

    ​@Enchanting_work6f9e 

     

    if you subscribed via adobe.com, you don’t need to go through apple.  but, if you subscribed via the apple app store, you need to go through apple:

     

    from https://helpx.adobe.com/photoshop-elements/desktop/kb/purchases-mac-app-store-faq.html

     

    “What if I want to return an Adobe product purchased through the Mac App Store?

    As the product was purchased and licensed through the Mac App Store, Apple, and the App Store handle all returns.”

     

    you can site this when discussing with apple.

    5 replies

    seventh_7760
    Participant
    August 29, 2026

    Hello Im asking for a refund that was deducted today on my E-wallet account I dont know when my E-wallet was subscribe to your plan

    Payment to: Adobe System Software Ireland Limited
    Amount: P 580.16
    Reference number: 329952624

    I already unlink the subscription. My company already provided subscription to adobe

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 29, 2026

    ​@seventh_7760 

     

    you must cancel, first. 

     

    to find your account, use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

     

    then, 

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Enchanting_work6f9eAuthor
    Participant
    August 22, 2026

    Yes I immediately cancel my subscription and contacted adobe and apple but both told me to take to the other. Like apple said contact adobe and adobe said contact apple support.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 23, 2026

    ​@Enchanting_work6f9e 

     

    if you subscribed via adobe.com, you don’t need to go through apple.  but, if you subscribed via the apple app store, you need to go through apple:

     

    from https://helpx.adobe.com/photoshop-elements/desktop/kb/purchases-mac-app-store-faq.html

     

    “What if I want to return an Adobe product purchased through the Mac App Store?

    As the product was purchased and licensed through the Mac App Store, Apple, and the App Store handle all returns.”

     

    you can site this when discussing with apple.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 22, 2026

    did you cancel your subscription?

     

    is there an open ticket?  https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html 

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