Refund

Question

Hi, I’m trying to cancel my Adobe Acrobat Pro subscription, but I’m being charged a CAD $77.97 early cancellation fee. I genuinely thought I was using the free version of Acrobat and did not realize I had signed up for an annual paid commitment.

I’ve also been charged CAD $29.11 every month since March, which I only recently realized. I’m currently experiencing financial hardship and these charges have affected my ability to pay my rent.

I’m asking if you can please make an exception, waive the $77.97 cancellation fee, cancel my subscription, and refund the recent charges. I did not knowingly intend to maintain a paid annual subscription. Please escalate this to a billing specialist if necessary.

John T Smith · Accepted Answer

For anyone else reading this…entering payment information when you sign up for a trial does mean that you need to read carefully…if you don’t cancel in the specified time your trial becomes a subscription, and there is a fee of ½of the remaining time if you cancel early

Manan Joshi · Answer

Hi ​@Eccentric_person4a61get in touch with Adobe Support and discuss your options. You may use the following link to chat with themhttps://helpx.adobe.com/contact.html?rghtup=autoOpen

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