Refund

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-Resolved

kanikas28368183

Community Manager

Hi,

We’re glad the issue is resolved. Feel free to update the thread for any ither questions.

Thanks

Kanika Sehgal

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John T Smith

Community Expert

This is a public forum, not Adobe support... other users can't see your account to help
This is the correct way to contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?

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R

realistic_Fountain4f7eAuthor

Participant

thank you so much, i was struggling to reach people as I couldnt find a way to talk to adobe. I followed your advice and was able to resolve my problem. thank you.

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kglad

Community Expert

if you have a payment problem shown on your account, it needs to be fixed before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

otherwise, try using a mobile phone's updated non-opera browser with wifi disabled to cancel your subscription.

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