refund

Question

I did not realize that my 3 month discounted trial had ended and was converted into a paid subscription on September 16th . I noticed the paypal card charge on Septhember 16th . As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund otherwise i will never use adobe products agai.  Could you please let me know when customer support for will be available to assist with this request?

Jeff_A_Wright · Accepted Answer

Thank you for posting, @motivated_leader5125.

I apologize for any confusion you have encountered while managing your subscription, and I am sorry you did not find more value in your use of our services.

I can confirm that you have an active Creative Cloud Pro subscription that originally started on 6/16/2026.

Based on your post, it appears the discounted introductory period ended, and your subscription was renewed at the standard rate today. Since you noticed the charge immediately and are still within the 14-day period you referenced, please get in touch with us directly so we can review your cancellation and refund request.

https://adobe.ly/4htSRWx

You may also find it helpful to review Adobe's subscription terms, including renewal and cancellation information:

https://adobe.ly/4yHyYBj

I understand how frustrating it can be to receive an unexpected renewal charge, especially when you did not intend to continue the subscription.

Please update this discussion if you have any additional questions after contacting us, @motivated_leader5125. ^JW

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