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Spirited_Buttercup5ED3
Participant
September 17, 2026
Answered

Refund

  • September 17, 2026
  • 1 reply
  • 14 views

Had gotten adobe for school but since graduating I don’t need. Noticed they billed me after I forgot to cancel it in time. I canceled it within the 14 days. Will I get refunded?

    Correct answer kglad

    unfortunately, you don’t qualify for a refund because that was a renewal, not an initial trial.

     

    renewals should be canceled when adobe sends the reminder email (~30 days prior to renewal).

     

    you can see more here,  https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel 

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    September 17, 2026

    unfortunately, you don’t qualify for a refund because that was a renewal, not an initial trial.

     

    renewals should be canceled when adobe sends the reminder email (~30 days prior to renewal).

     

    you can see more here,  https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel 

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