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fashionable_artist57b5
Participant
October 1, 2026
Open for Voting

REFUND!!!!!!!!!!

Issue me a refund immediately! I am so sick of Adobe Acrobat you guys are such a rip off. You already ripped me off for a monthly Prescription that I did not sign up for and now you’re trying to rip me off for a weekly subscription.
Something literally needs to be done about you guys. It is so unfair and such bad practice for you guys to rip people off constantly and then make it impossible to speak to anybody about the situation!!!

    4 replies

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    October 22, 2026

    Hi ​@fashionable_artist57b5 

    Thank you for posting in the community.

    We understand your concern regarding the charges. As we checked your account, we can see that all your subscriptions have already been canceled.

    For information regarding refund eligibility, we recommend reviewing the Cancellation details for common Adobe plans.

    We hope this helps clarify the applicable cancellation and refund terms.

    ^Akansha

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 1, 2026

    you have to cancel your subscription within the trial period to qualify for a refund.

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 1, 2026

    Log in and go here to check your account to determine your status https://account.adobe.com

    Only you may cancel a subscription
    -To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -be sure to keep the verification email you will receive when you cancel

     

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 1, 2026

    This is the USING THE COMMUNITY forum... this is where the forum is discussed
    This is not where you ask program or account questions
    Moving a message to the correct forum is not working for volunteer Moderators
    Start here https://community.adobe.com/community to find the correct forum for your question
    Make a small change in your question title so you don't receive a forum error

    Or just go to Account, Payment & Plan https://community.adobe.com/account-payment-plan-4

     

    This is a public forum, not Adobe support... other users can't see your account to help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

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