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perfect_nicenessff43
Participant
Nov 3, 2026 2:29 PM UTC
Answered

refund

I wish to submit a FORMAL COMPLAINT regarding an outstanding refund of £19.99 dating back to 11 May 2026.

I have contacted Adobe repeatedly, and six previous support cases have failed to resolve the matter.

I require this complaint to be escalated to a senior manager and wish to speak to a human customer service representative.

Please do not close this complaint without resolving the refund and addressing my request for compensation.

My latest case reference is

I wish to submit a FORMAL COMPLAINT regarding an outstanding refund of £19.99 dating back to May 2026.

I have contacted Adobe repeatedly, and five previous support cases have failed to resolve the matter.

I require this complaint to be escalated to a senior manager and wish to speak to a human customer service representative.

Please do not close this complaint without resolving the refund and addressing my request for compensation.

My latest case reference is ADB-47448923-B5N2.

I have wasted countless hours with advisors who tell me it will be dealt with but everytime Adobe fail to pay the money back into my account.

 

Thanks

.

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    Nov 3, 2026 5:54 PM UTC

    ​

    Hi @perfect_nicenessff43 

    We sincerely apologize for the inconvenience and understand your concern, especially considering the time and effort you have already spent trying to resolve the outstanding refund.

    We can confirm that your previous support case ADB-47448923-B5N2 was closed on October 7. As you still have concerns regarding the refund and would like further assistance, we kindly recommend contacting Adobe Customer Care directly so that a member of the team can review your concern:

    Contact Adobe Customer Care

    You can also review and manage your previous and current support cases here:

    View your Adobe support cases

    We understand that you have already made several attempts to address this matter, and we appreciate you bringing your concerns to our attention.

    ^Akansha

    View reply

    3 replies

    perfect_nicenessff43Author
    Participant
    Nov 3, 2026 2:41 PM UTC

    Thank you. I have all my cases but I need to speak to someone higher up as the Adobe support team that I have spoken with just set up a new ticket that goes nowhere.

    Translate
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    Nov 3, 2026 5:54 PM UTC

    ​

    Hi @perfect_nicenessff43 

    We sincerely apologize for the inconvenience and understand your concern, especially considering the time and effort you have already spent trying to resolve the outstanding refund.

    We can confirm that your previous support case ADB-47448923-B5N2 was closed on October 7. As you still have concerns regarding the refund and would like further assistance, we kindly recommend contacting Adobe Customer Care directly so that a member of the team can review your concern:

    Contact Adobe Customer Care

    You can also review and manage your previous and current support cases here:

    View your Adobe support cases

    We understand that you have already made several attempts to address this matter, and we appreciate you bringing your concerns to our attention.

    ^Akansha

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 3, 2026 2:31 PM UTC

    you need to work with adobe support.  and make sure you’re keeping your case(s) updated, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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