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Participant
December 26, 2020
Question

Refund

  • December 26, 2020
  • 2 replies
  • 153 views

It's been less than 12 hours I cancelled my subscription for adobe illustratoe on iPad, how do I get a full refund

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    December 26, 2020

    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and click on Manage Plans > Cancel.

    https://account.adobe.com/plans
    2. Or if you still need help, scroll down to Contact Adobe on the same page.
    3. Online chat is available in English 24/7.
    4. In the chat box, type AGENT followed by enter key and wait for a human.
    5. Alternately, phone customer service M-F during normal business hours.
    https://helpx.adobe.com/contact/phone.html

    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    December 26, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730