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Anonymous
January 9, 2021
Question

refund

  • January 9, 2021
  • 2 replies
  • 172 views

Hello, I canceled my plan on January 9, 2021, after paying for the Premier Pro on January 5, 2021, realizing that I couldn't use it for a while due to compatibility issues with my computer. As far as I know, if you cancel it 14 days before the purchase, you will get a full refund, but the refund didn't come to me right away. I really want to know if I can get a refund or when!

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 9, 2021

Refunds take time.  I wouldn't expect to see a credit on my card statement until next month.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm your plan is cancelled.

https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea— Product User & Community Expert
M
Michael Grenadier
Legend
January 9, 2021

this is a user forum and more than likely you won't find anyone to help with this.  go to adobe.com and choose support.

go to contact us and there will be a chat window and see if that will get you to someone who can help.   And remember that sometimes credit card companies take their time processing these sort of requests.  It's called "taking advantage of the float."  

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