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Participant
April 21, 2021
Answered

Refund

  • April 21, 2021
  • 1 reply
  • 250 views

I made a Photoshop subscription because I wanted to help someone with a project and I forgot to cancel my subscription, only today have I noticed my money have been swooped from my account without any notification. This in itself is a problem but the biggest issue is I have been told in order to cancel this subscription plan I have to pay a tax I assume it's money that have been piling up in the past 2-3 months since I made this subscription. I would like to know how can I get a refund and solve this issue. Thank you.

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Correct answer jane-e

Hi

If you signed up for an annual plan, paid monthly, there is a penalty for cancelling before the year is up. We cannot help with billing here. Contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

and do not respond to scammers who may PM you.

 

~ Jane

1 reply

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
April 21, 2021

Hi

If you signed up for an annual plan, paid monthly, there is a penalty for cancelling before the year is up. We cannot help with billing here. Contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

and do not respond to scammers who may PM you.

 

~ Jane