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H
Hanna5FD3
Participant
August 4, 2021
Answered

Refund

  • August 4, 2021
  • 5 replies
  • 822 views

I canceled my subscription within 14 days, starting August 1, when will I get a refund for my subscription?

Correct answer Kanikas

Hi there, 

 

I see you had an Adobe subscription under the same ID as with forums. The subscription was cancelled and the a refund has also been issued. Kindly check with your bank for the same if you have not received it . 

 

 

Thanks 

Kanika

5 replies

D
dimeji_saheed_6512
Participant
May 9, 2025

I have cancelled my subscription before 14days and haven't gotten my refund.

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
May 9, 2025

Hi @dimeji_saheed_6512,

Thanks for reaching out. I checked your account details and found that you subscribed for Adobe Acrobat Pro in April 2025 and again in May 2025.
The trial can only be used once.

This is the reason you have been charged here.

I hope it helps. 
^Shivangi

D
davishaynes
Known Participant
September 25, 2021

I am a long time customer of Adobe (since the 80s). I meant to cancel and renew next month when I had the money; I always call for a discount. I had noted the incorrect date on my budget and was charged the full amount of $641.87 on the 15th. I immediately called for a refund - on the 15th. I had to really stay on Adobe to refund the money. After many chats and multiple phone calls they finally sent it to my bank on the 20th - but it was for some reason - according to my bank - PENDING from Adobe. Turns out my bank had the refund on the 20th - but it wasn't processed yet by Adobe. Whatever that means. 

 

Long story but my bank was kind enough to issue a provisional credit to my account so I could stop getting charged for NSF fees. At that point - my bank took over and apparently got the money from Adobe because my bank account now has an additional $641.87 that I am being extremely careful not to spend.

 

If not for my bank helping me out - I would still be out of food for the family and the pets. Throughout this process I literally had to borrow money twice for food and gas. This whole situation has been a real stressor for sure.

 

Please everyone know - you need to cancel your subscription if you don't want it. There is absolutely NO WAY to edit or stop an auto pay with Adobe and it could take a while to get your money back. I don't know about you but for me $641.87 is a WHOLE LOT OF MONEY.

 

You probably need to call your bank and beg for help (if you're dependent on that money). I would not hope for the money any sooner that a week - could be more. Sorry to not have better news for you.

 

Good Luck.

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
August 19, 2021

Hi there, 

 

I see you had an Adobe subscription under the same ID as with forums. The subscription was cancelled and the a refund has also been issued. Kindly check with your bank for the same if you have not received it . 

 

 

Thanks 

Kanika

    M
    Minerva5C04
    Participant
    September 24, 2021

    Hi my bank got deducted today without further notice from this app. I would like to ask what is the process to get the refund. I didn't subscribe or use this. i just installed it suddenly a few months ago. and i didnt mind to uninstall. PLEASE HELP. They deducted from my savings account . heres the attached order id and document no.

     

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 24, 2021

    Minerva, you can find the process for requesting a refund at https://helpx.adobe.com/manage-account/using/cancel-subscription.html.  If you need assistance with the process, then please begin a secure chat session at https://helpx.adobe.com/contact.html.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 4, 2021

    It takes up to 15 days to process the refund and have it credited to your card. (Adobe says 5-7 work days)

    ABAMBO | Hard- and Software Engineer | Photographer
      K
      Karen5E6B
      Participant
      August 19, 2021

      Yes do not believe them. It has been months for mine and unless I followed up I would imagine it would not occur. 

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        August 4, 2021

        Sorry, nobody here can help with an account or payment problem
        This is a public forum, you need the link to Adobe support, not other users
        Be sure to remain signed in with your Adobe ID before accessing the link
        Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
        -make sure that your browser does NOT block ads, scripts, or pop-ups
        -you must also allow 'cookies' in your web browser for the link to work
        This link will go directly to the chat option
        Type "Agent" in the chat box to bypass the chatbot and be connected to a person
        -Meaning type in the word Agent without the quote " " marks
        https://helpx.adobe.com/contact.html?rghtup=autoOpen
        - or https://helpx.adobe.com/contact/phone.html
        .
        Also: beware of answering anyone who sends you a private message
        -click for more information about scammers https://tinyurl.com/10791730

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