Refund

I have also cancelled my plan, the day the money left my account actually, when will i get the refunded money?

I have cancelled my subscription before 14days and haven't gotten my refund.

I am a long time customer of Adobe (since the 80s). I meant to cancel and renew next month when I had the money; I always call for a discount. I had noted the incorrect date on my budget and was charged the full amount of $641.87 on the 15th. I immediately called for a refund - on the 15th. I had to really stay on Adobe to refund the money. After many chats and multiple phone calls they finally sent it to my bank on the 20th - but it was for some reason - according to my bank - PENDING from Adobe. Turns out my bank had the refund on the 20th - but it wasn't processed yet by Adobe. Whatever that means. 

Long story but my bank was kind enough to issue a provisional credit to my account so I could stop getting charged for NSF fees. At that point - my bank took over and apparently got the money from Adobe because my bank account now has an additional $641.87 that I am being extremely careful not to spend.

If not for my bank helping me out - I would still be out of food for the family and the pets. Throughout this process I literally had to borrow money twice for food and gas. This whole situation has been a real stressor for sure.

Please everyone know - you need to cancel your subscription if you don't want it. There is absolutely NO WAY to edit or stop an auto pay with Adobe and it could take a while to get your money back. I don't know about you but for me $641.87 is a WHOLE LOT OF MONEY.

You probably need to call your bank and beg for help (if you're dependent on that money). I would not hope for the money any sooner that a week - could be more. Sorry to not have better news for you.

Good Luck.

Hi there, 

I see you had an Adobe subscription under the same ID as with forums. The subscription was cancelled and the a refund has also been issued. Kindly check with your bank for the same if you have not received it . 

Thanks 

Kanika

It takes up to 15 days to process the refund and have it credited to your card. (Adobe says 5-7 work days)

Sorry, nobody here can help with an account or payment problem
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