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Drew22022821fwcg
Participant
December 1, 2021
Question

Refund

  • December 1, 2021
  • 3 replies
  • 228 views

Does anyone know if I can get a refund from Adobe or have any contact info you can give me? I paid for it today and went to use it specifically so I could split my files and it did not work. I cancelled the plan about 30 minutes after I bought it, also did not even get my files split. I just would like some contact information so I could ask for a refund. 

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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 1, 2021

Did you purchase Acrobat Pro DC?  Are you attempting to Split a PDF file?

https://www.adobe.com/acrobat/how-to/split-pdf-pages.html

How to split a PDF file:

  1. Open the PDF in Acrobat DC.

  2. Choose “Organize Pages” > “Split.”

  3. Choose how you want to split a single file or multiple files.

  4. Name and save: Click “Output Options” to decide where to save, what to name, and how to split your file.

  5. Split your PDF: Click “OK” and then “Split” to finish. You can use additional PDF tools to extract pages or delete pages.

  6. Save as new file:
    Name your new PDF file and click the “Save” button. That’s it.

 

Nancy O'Shea— Product User & Community Expert
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    December 1, 2021

    Seems you should be eligible for refund. For refund rules, refer to the following link.
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    To contact support you can even try the following link, it will open the chat popup directly for you.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      December 1, 2021

      You must contact Adobe Customer Support directly.

       

      Go to this link: https://helpx.adobe.com/contact.html

       

      On that page, scroll up and down and the "Contact us" virtual chat icon will appear on the bottom right corner of your screen. See slide below:

       


       

       

       

       

       

      You should be able to get a  support  representative to assist you.

       
       

      Likes

       
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