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Participant
January 16, 2022
Answered

Refund

  • January 16, 2022
  • 3 replies
  • 278 views

They took $97 from me yesterday money I was going to use to get through the weekend my food money. Told me my card was declined but took my last bit if savings anyway. For services Not used. I wan my money back 🙎

    This topic has been closed for replies.
    Correct answer Peru Bob

    Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    January 17, 2022

    Did you cancel your subscription within the 14 day grace period & request a refund?  If you did, you should have a confirmation email. 

     

    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    ==============

    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============

     

    Nancy O'Shea— Product User & Community Expert
    Peru Bob
    Community Expert
    Community Expert
    January 16, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    January 16, 2022

    Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html