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Participant
March 20, 2022
Question

REFUND

  • March 20, 2022
  • 3 replies
  • 160 views

My subscription has gone up 40% this month, How do I contact adobe to get a refund? I am in the UK? thanks

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    3 replies

    ProDesignTools
    Community Expert
    Community Expert
    March 21, 2022

    Adobe's Annual plans are for a 12-month commitment, and as John noted above, an early termination fee could be due.

     

    Here's a guide explaining the process which should help you find the best solution, and possibly save some time or money:

     

    What You Should Know Before Canceling Your Adobe Trial or Subscription

    If you're a student, your first year gets a deeper discount (~60% off) than subsequent years (~40% off).

    It may also be the case that your plan renewed at the normal rate without reconfirming your eligibility for the education discount. If so, then you could be entitled to continue at the discounted rate if you reconfirm eligibility:

     

    https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html

     

    John T Smith
    Community Expert
    Community Expert
    March 20, 2022

    If you have an education subscription, read this

    -One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357

     

    Otherwise, did you sign up when there was a first year bonus?

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
    -do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
    --this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
    -or have Adobe support cancel your subscription using the "autoOpen" Chat link below

     

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Ann Bens
    Community Expert
    Community Expert
    March 20, 2022

    Moved to Account....