Refund

Question

HelloI’ve been hacked and someone used my credit card and app store to buy adobe's subscription. I did cancelled the subscription on the app store. According to terms and conditions, supposedly I'd receive my money back soon as I cancelled 14 days after the purchase. is that true? When I'll receive my money? Do i have to do something else??thanks in advance x

Brad @ Roaring Mouse · Accepted Answer

This is a user to user forum so noone here can help you with your account issues.

You will need to contact Adobe directly.

Go here: https://helpx.adobe.com/ca/support/support-new/account-billing.html

I suggest you scroll down to the Contact Us link.

John T Smith · Answer

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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