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Participant
November 14, 2022
Question

Refund

  • November 14, 2022
  • 8 replies
  • 760 views

Two months before I search online for adobe acrobat their I got adobe website then i try to install Adobe Acrobat trail version for trail version i entered my debit card details only for trail version not to purchase or subscription nor i want to purchase so kindly refund my money and cancel the subscription and refund the amount that auto debited from adobe.        

 

Registrad mail id is

[Email address removed]

 

 

 

 

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8 replies

LinSims
Community Expert
Community Expert
November 14, 2022

No one here can help you with this issue. We are not Adobe employees.

 

You have to talk to customer service.

 

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.



If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

kglad
Community Expert
Community Expert
November 14, 2022

@LinSims, lol.  you think bigger bolder font can induce reading?

LinSims
Community Expert
Community Expert
November 14, 2022

It makes it more visible, so it might.

JR Boulay
Community Expert
Community Expert
November 14, 2022

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

Acrobate du PDF, InDesigner et Photoshopographe
Participant
November 14, 2022
Sir my humble request please refund my Hard earning money
I never purchase the subscription nor i want to any plan
So please refund the money i just search for trial version
kglad
Community Expert
Community Expert
November 14, 2022

these are user-to-user forums.  READ the information posted. 

 

your failure to read before submitting your credit card caused the problem, and now your failure to read is becoming more apparent.

try67
Community Expert
Community Expert
November 14, 2022

When you downloaded the trial version you agreed (even if you didn't notice it) to switch to a monthly subscription at the end of it. You can cancel it now here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you want to request a refund you need to contact Adobe directly, via chat or phone. This is NOT Adobe Customer Support and almost all of the people posting here are users, just like you.

You should also not post your email address (or any other private info) on this forum, as it's likely to be used by scammers. I've removed it from your post.

 

To contact Adobe directly:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...