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Refund

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I'd like to get a refund on what I've already paid.

I'd like to refund the money I paid this month.

I want to get a refund for Primere Pro CC which I paid this month, KRW 23100

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John T SmithCorrect answer

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

A

antolgf.95@gmail.com

Participant

I was helped by this link
https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Ann Bens

Community Expert

Moved to Account......forum.

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John T Smith

Correct answer

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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W

Wayne27600903u58e

Participant

I want a refund and unsubscribe please

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R

Rashmi27002770wxve

Community Manager

Hi there,

Thank you for writing to us.

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

Please log in to the Adobe account and you should be able to see all the plans if you have subscribed for any.

https://account.adobe.com/

Also, this is a community forum and we will not be able to discuss any account or refund related issues as mentioned earlier, please contact the Adobe Customer Care for any further assistance on your billing issues.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

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