REFUND

If you cancelled within 14 days of downloading the software, you'll receive a refund.  Expect to see a credit on on your bank / card statement at the end of the month.

If you cancelled after 14 days, you won't receive a refund.

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

>canceled my subscription the day I saw that they had charged me $19.99

That is too late... A trial is 7 days and you have 14 days to cancel and not have a charge

You may need to contact support

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

it takes 7 to 14 (usa) business days to receive your refund.

you can check your account to make sure that subscription was canceled and your refund is in progress, https://account.adobe.com