Refund

Hi @Ralf30719837o3np,

Some points for your attention.

• These are peer to peer forums so you are not addressing Adobe here. Approach with caution if you get an email or message after this post and verify fully before disclosing any personal details
• For refund rules, refer to the following link.
  https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

If you need any further assistance in this matter, please contact support as guided by @kglad 

-Manan

if you cancelled during the14 day trial period, yes.  check your account to confirm, https://account.adobe.com

if you see a problem and something incorrect in your account, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Moved to Account.......forum

This is a user forum, so most people here are not Adobe employees.

This page has Adobe contact phone numbers, and a chat link. Note that you won't see the chat if your browser is blocking pop-ups.