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KASHY31245025mc7z
Participant
July 23, 2023
Answered

Refund

  • July 23, 2023
  • 1 reply
  • 95 views

hi can anyone help, I signed into adobe for a free trial I cancelled on the 12th day, two days before the expiry. I did this via the website got a message it had been cancelled. Adobe on the expiry of the free trial took £19.97 from my account. I have contacted adobe on several occasions & they are telling me because I cancelled through the website it did not register yet I got a message to say cancelled. Have been on line on the chat various times and they just keep saying the same. I think this is morally wrong. Can anyone advise how to get my refund please. Thank you

    This topic has been closed for replies.
    Correct answer kglad

    did you update your support ticket to supply to email confirming you canceled?  https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

     

    ========================================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 23, 2023

    did you update your support ticket to supply to email confirming you canceled?  https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

     

    ========================================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community">
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