Participant

Question

Refund

Forum|Forum|2 years ago
August 31, 2023
5 replies
259 views

Hi, I tried the free trial for 7 days but I didn't like the app, i was gonna unsubscribe but I forgot but as soon as i saw it charged me for a year, i unsubscribed to it. I want a refund for this as i dont wanna be charged for something that i dont wanna use ever.

This topic has been closed for replies.

gupta shivangi

Legend

Hi @Sunny32005507uo98,

We appreciate you writing in. We'd like to confirm that your subscription is still active since 8 days. If you wish to cancel and claim refund, you can do it within next 6days.

Let us know if you have any questions.

Regards,

Shivangi

Abambo

Community Expert

If you are still in the 14 day window after the start of the paid subscription, refund will be automatic. Check at https://account.adobe.com/plans, if you really cancelled the plan. You will also get a confirmation of the cancel by e-mail.

Abambo
via mobile phone.

ABAMBO | Hard- and Software Engineer | Photographer

S

Sunny32005507uo98Author

Participant

Hi,

thanks for replying. I did cancel the plan right after the 7 day trial, so yeah i am still under 14 day window. I still haven't received any email though but i did cancel the plan. Or maybe it takes time?

kglad

Community Expert

and note, if you failed to cancel your subscription by the 14th day, you're not owed a refund.

S

Sunny32005507uo98Author

Participant

Yeah i am still under the 14 day window

kglad

Community Expert

@Sunny32005507uo98

it does take time to receive the refund, but you should confirm it's being processed:

https://account.adobe.com

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

S

Sunny32005507uo98Author

Participant

Thanks

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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