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Z
Zsolt32443430qdnf
Participant
September 21, 2023
Answered

Refund

  • September 21, 2023
  • 1 reply
  • 346 views

Dear adobe community.

I started a free 14 day trial to adobe illustrator, I was aware of the charge when it ends. But my credit card didnt get charged after the 14 days, so I thought it auto cancelled itself, because its a trial to try it out. Failed this, Adobe charged me 25 eur with tax for a product I used one time for 2 minutes. I have no use for this app, and my financial state is not good at the moment. I tried to get in contact with adobe, but their support is not good. No email, called the number, no response, nothing. How can I get my refund?

    This topic has been closed for replies.
    Correct answer Doug A Roberts

    This is the primary support channel:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    1 reply

    Doug A Roberts
    Community Expert
    Doug A RobertsCommunity ExpertCorrect answer
    Community Expert
    September 21, 2023

    This is the primary support channel:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Z
    Zsolt32443430qdnfAuthor
    Participant
    September 21, 2023

    Still can't get in contact with them

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 21, 2023

    @Zsolt32443430qdnf 

     

    there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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