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Participant
August 28, 2024
Question

Refund

  • August 28, 2024
  • 3 replies
  • 297 views

The Adobe team subtracted a fee before my free trial was over. I planned to cancel. Now I have to pay a cancellation fee TOO?! This is robbery. And they make it extremely difficult to get hold of someone to help with this. 

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3 replies

kglad
Community Expert
Community Expert
August 28, 2024

and stop the duplicate posts or you'll be banned.  5 duplicates is a bit much.

kglad
Community Expert
Community Expert
August 28, 2024

there's nothing you can do to remedy a trial that ends early.  you can however cancel the paid subscription and get a full refund if done within 2 weeks.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Community Expert
August 28, 2024

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan