refund

Forum|Forum|1 year ago
September 3, 2024
2 replies
113 views

I was using the 14-day free plan for Adobe Premiere. I deposited 800 Turkish liras to my card linked to my Adobe account for a personal business. This money was automatically withdrawn from my bank account. Then I canceled my plan and asked for my money to be deposited into my bank account, but I did not receive my money.

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kglad

Community Expert

if you cancelled (https://account.adobe.com) and that's what your account shows, does it show your refund is pending?

Peru Bob

Community Expert

How did you cancel?

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

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