Refund

Forum|Forum|1 year ago
October 2, 2024
3 replies
195 views

I have cancelled by subscription, paid a cancellation fee, now when will that fee be reimbursed as advertised???

This topic has been closed for replies.

John T Smith

Community Expert

Did you cancel in no more than 14 days from the day you started your subscription?

E

elizabeth_2792Author

Participant

Yes, I cancelled within hours.
Please refund the $57 to my credit card. Here is the info you promoted
regarding refunds:

John T Smith

Community Expert

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Community Expert

a cancellation fee isn't normally refundable, but you can check your account to see idf a refund is pending, https://account.adobe.com

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