Refund

Question

I cancelled the plan after using it for a month, but it was still being paid, and I realised it now. I only used it for a month after paying and didn't use it after that, but is it impossible to refund?

Jeffrey_A_Wright · Accepted Answer

Gayeon, I am sorry, but I see an active membership under the e-mail address you used to post to this public discussion forum.

Please see https://adobe.ly/48JgbK5 for information on how to cancel your current membership.

For additional questions about any charges or fees, see https://adobe.ly/4enUxw1. ^JW

John T Smith · Answer

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.