Refund!

Hi Angela,

We appreciate you reaching out. I checked your account details. As you mentioned, the cancellation was done within 14 days hence you are eligible for refund.
However, the refund has not been initiated yet. I would recommend you to start a private chat session with our support team and they'll help you with initiating a refund: https://adobe.ly/4h3WzDj

Ideally, the refund gets credited within 5-7 business days after that.

Let us know if you have any questions for us.

It can take 7-14 business days for the refund to be processed.

check your account to see if a refund is pending, https://account.adobe.com

This is a public forum with mostly other users, not Adobe support
Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN... also, chat is for individual subscriptions, if you have a Teams or Enterprise subscription contact your subscription administrator
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730