Refund

Forum|Forum|1 year ago
January 12, 2025
3 replies
568 views

I pressed the 7 day free trail why did I get charged 10.00$ for .. I need my money back.

Known Participant

Minulla myös oli 7 päivän kokeilu ja perun sen seuraavana päivänä (peruutus näkyy Icloud tililläni) mutta siitä huolimatta minulta on veloitettu 25,09€ Pyydän palauttamaan rahani, tai hyvittämään seuraavassa photoshop icloud tilauksessani.

kglad

Community Expert

@KariKorpihete

check your account to see the refund status, https://account.adobe.com

KariKorpihete

Known Participant

Ei siellä ole mitään tietoa hyvityksestä???

kglad

Community Expert

there's a limit of one free trial. ie, if you had one in the past (or someone using your adobe id had one in the past), you would not be granted another.

D

danile_3448Author

Participant

And where is the phone number to contact anyone

jane-e

Community Expert

@danile_3448

I've moved your post from Using the Community to Account, Payment, & Plan.

Did you cancel within the 7 day trial period following the steps here?

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

To find out if you get a refund, check here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

If you still need assistance, only Adobe Customer Care can assist. Volunteers cannot see your account information, but Adobe Staff can tell whether your account has been cancelled.

There are two ways:

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

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