Refund

Forum|Forum|1 year ago
January 15, 2025
2 replies
259 views

How do I get a refund for a cancelled subscription? My account was charged last January 13 and I Cancelled it the same day I got the notification because I don't need it anymore!

My refund request has been denied saying it does not meet the conditions?

The Expiration indicated is January 13, 2026 how come it's not eligible?

gupta shivangi

Legend

Hi @Gloryvel_Adriano1666

We appreciate you reaching out. I can see that you have an active subscription for Adobe Acrobat Premium. You are eligible for a free trial only once and this is the reason it shows that you are not eligible for refund.

I hope it answers your query. Let me know if you have any other questions.
^SG

G

Gloryvel_Adriano1666Author

Participant

I cancelled the Subscription, why it’s not eligible for refund even though
I cancelled it on the same day I received that Charged from my Account? The
Subscription is for a year are you blind?

kglad

Community Expert

@Gloryvel_Adriano1666

there's only one free trial. ie, you can't use a 2nd trial. this is to prevent users from using free trials week after week.

so, the 2nd time you signed up, you signed up for a subscription even though you thought it was a free trial when you started. adobe didn't realize you were not entitled to (another) free trial until you submitted your info.

to get more info, contact support.

kglad

Community Expert

check your account for information, https://account.adobe.com

then, if you still have questions, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded