Refund

Forum|Forum|1 year ago
February 13, 2025
1 reply
240 views

I tried the 7 day free trial and used it a little, but I didn't really care for it too much, but I forgot to cancel the subscription. I canceled it this morning after I noticed a charge for it on my account pending for today.

Billing

kglad

Community Expert

if you're within 14 days of the trial start, you can get a refund. otherwise, if you have an annual subscription, there's a penalty for early cancellation.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Jeffrey_A_Wright

Legend

Remiel, please make sure to complete the steps listed in https://adobe.ly/3Qiy4qU to cancel your active plan. The e-mail address you used to post to this public discussion forum is also claimed by your school, so see https://adobe.ly/4hxIC1d for information on how to switch between the different accounts. If you are not allowed to cancel your subscription, you are in the wrong account. You may also be blocked from reaching us or canceling the membership if you are on a device or network your school manages. They often block individual access if they provide their own membership.

If you are unable to complete the cancellation process, use a different device or seek assistance from your school's Creative Cloud plan administrator.

Finally, for information about any fees that will be applied, see https://adobe.ly/3CN1Y3k. You still have a few more days to complete the cancellation process without incurring a fee. ^JW

R

remiel_1666Author

Participant

I finished the cancellation process right before I made my post asking about a refund. The charge for my subscription is still marked as pending for my credit card.

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