Refund

Thanks for writing in, @melanie_2382. You will need to cancel the subscription first and then contact our support team for requesting refund. It may take 5-7 business days for the refund to credit in your account.

Please follow this article for cancelling Adobe subscription: https://adobe.ly/4jYRzly

You can start a private chat session with support team here: https://adobe.ly/3YHZfQq

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

as shown by adobe's confirmation emails to your account:

what was your trial start date?

what was your cancellation date?