Refund

Hi @julie_0163,

I looked into your account details, and found that there is no active subscription associated with this email address. Are you raising this query for a different account? 

If yes, please use the correct email address. We'll look into the details.

Please do not share the email address here, this is a public forum.

You may cancel with no fee during the first 14 days... after that you have a 1 year subscription and you pay 1/2 of the remaining time if you cancel before the end of the year

For anyone else reading this
Please read everything so you know what you are doing BEFORE you buy a subscription... the link below has the information you need
.
If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription
.
https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn-t-legal/td-p/14848739

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

did you cancel?

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)