refund

Forum|Forum|11 months ago
May 26, 2025
2 replies
112 views

hello , I canceled my plan before but adope continued charging and get money from my visa card . Then , I asked from an agent about the problem and they assured me with fully refund in 7 days . 10 days passed already but I haven't got my money back yet . Can someone help me with this problem

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

A

Anshul_Nautiyal

Community Manager

Hi @shohruh_8904,

Thank you for reaching out. We're sorry to hear about your experience. Upon reviewing your case, we see that you have already contacted Adobe Support regarding this issue. As confirmed during the interaction, the refund could not be processed because the payment method associated with the account was removed.

In this case, we suggest reaching out to your bank for assistance.

Please let us know if you have any other queries.

Regards,

^AN

kglad

Community Expert

check your account, https://account.adobe.com

does it show any subscription remaining?

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