Refund

Forum|Forum|6 months ago
July 20, 2025
3 replies
181 views

Hello, I was not able to cancel my free trial subscription on time and it automatically renewed my subscription. Would I be able to get a refund? Hope to hear from you soon. Thank you

kglad

Community Expert

ie, use the chat.

Dave Creamer of IDEAS

Community Expert

What do you mean you were "not able to cancel"? Was it a technical issue on Adobe's end?

Here are the cancelation terms:

You have 14 days after your initial purchase.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

David Creamer: Community Expert (ACI and ACE 1995-2023)

Shivangi_Gupta

Community Manager

Hi @ean_0853,

We appreciate you reaching out. Adobe offers full refund if the cancellation is done within 14 days from the date of subscribing. You can request for a refund from our support team here: https://adobe.ly/3IDgKvW

Let us know if you have any additional questions.

^Shivangi

creative explorer

Community Expert

@ean_0853 here's how to cancel your subscription, this page describes the few steps involved,
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Please be very cautious, if anyone reaches out to you directly via email or private message offering help, it's unfortunately far more likely to be a scammer than an official Adobe representative. Adobe's support typically happens through their official channels, not unsolicited direct messages. If you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

m

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded