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urvashi_9665
Participant
August 11, 2025
Question

Refund

  • August 11, 2025
  • 2 replies
  • 145 views

Hi 

I want my refund because you guyz are charging me cancellation fee and I tried several times before to cancel my subscription but it was not getting cancelled and today when it's finally somehow cancelled you are charging me $31 for it

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 12, 2025

@urvashi_9665 

 

you should have two confirmation emails from adobe.  one for your trial subscription start and one for its cancellation.

 

what are the dates of each of those two emails?

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 12, 2025

    Urvashi, thanks for posting about your recent subscription commitment to this public discussion forum. I can confirm you completed the cancellation process successfully. I am sorry that you did not find more value in our services. Please click on https://adobe.ly/4lmrBbi to speak with a member of our team to discuss a possible refund due to non-usage of our services. You may need to use a different device if you can't reach anyone. ^JW

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    August 12, 2025

    Hi @urvashi_9665,

     

    I am moving this query to the correct community; experts there can help you better. 

     

    Thanks,
    ^BS

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