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Participant
August 14, 2025
Question

refund

  • August 14, 2025
  • 3 replies
  • 157 views

I would like to requet a refund for the purchase of GPA.3385-3429-1412-40519 for a total of R$169.99, on August 14, 2025. I already requested a refund through Google, but I was advised to request a refund from you.

    3 replies

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    August 14, 2025

    Danilo, thanks for posting about your recent subscription commitment to this public discussion forum. I can confirm that you have completed the cancellation process. I am sorry you did not find more value in our services. Please see https://adobe.ly/4ozuNmM for information on the cancellation and refund process. ^JW

    Participant
    August 14, 2025

    Has the refound already been authorized? How many days will it take for me to receive it?

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    August 14, 2025

    Any refunds processed will take up to 14 days to complete, Danilo. ^JW

    kglad
    Community Expert
    Community Expert
    August 14, 2025

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Participant
    August 14, 2025
     

    No subscription appears in my plans bacause I made the purchase through Google Play

    kglad
    Community Expert
    Community Expert
    August 14, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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