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K
kezyl_mae_4432
Participant
September 30, 2025
Answered

Refund

  • September 30, 2025
  • 2 replies
  • 292 views

Hi everyone, I just wanted to ask for some advice. It’s been five days and I still haven’t received my refund — what should I do next?

Correct answer Jeffrey_A_Wright

check your account, https://account.adobe.com

what's it show?


My apologies, Kezyl, this is public discussion forum, so your case history is not immediately visible. Please use the steps listed at https://adobe.ly/4q7HnKW if you have questions or need to make any updates to your recent support case.

 

I will now lock this public discussion, to prevent any additional confusion in the message that you are receiving, Kezyl. If you are unable to update your recent support cases then use a different device. ^JW

2 replies

S
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
September 30, 2025

Hi kezyl_mae_4432,

Thanks for reaching out. Processing a refund may take 12-14 days. 
Let us know if you have any additional questions.


^Shivangi

K
kezyl_mae_4432Author
Participant
October 2, 2025

It’s been 14 days. Why haven’t I received it yet?

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 2, 2025

check your account, https://account.adobe.com

what's it show?

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 30, 2025

refunds take up to 14 days.

 

meanwhile, check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

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